Telair International has customer support centers that are strategically located throughout the world to meet the daily business requirements of our valued Customers. We have systematically expanded our service offering in order to demonstrate our professionalism, commitment and focus on Customer satisfaction.

Our customer support locations strive to provide unparalleled aftermarket support - from Certificated repair services and spare parts to technical assistance, logistics guidance and documentation support.

We maintain numerous worldwide and strategically located Service Excellence Centers in order to provide real time service for our Airbus and Boeing aircraft Customers, as follows:

For Europe, Middle East and Africa

• Miesbach, Germany - wide body cargo product repair, spares, technical and documentation support
• Lund, Sweden - narrow body cargo product repair, spares, technical and documentation support

For The Americas

• Simi Valley, California - actuator, ULD, cargo containment, narrow body and wide body cargo repair, spares, technical and documentation support

For Asia & the Pacific Rim

• Singapore - wide body cargo product repair, spares, technical and documentation support

Over the past years, Telair has realigned our Service Excellence Centers to meet our Customers' requirements with just a few examples mentioned below, as follows:

• Dedicated repair cells
• Increased levels of on-hand inventory
• Close monitoring of Telair worldwide inventories to ensure spares availability
• Constant review of end unit repair volumes for inventory order adjustments
• Continuous discussions with our Customers on ways to improve our service
• On-time, every time, spares deliveries
• Guaranteed repair turn around times (TAT)
• B747 FAA approved and equivalent replacement products
• Technical and documentation support for in-service products
• Spares recommendations for existing as well as new aircraft deliveries
• Flexible (JIT) delivery programs for Customer anticipated spare requirements.
• Custom tailored product upgrade, retrofit and modification programs to enable our customers to benefit from improved reliability and lower overall cost of ownership.
• Frequent customer visitations to ensure service levels and requirements are being met

The aforementioned is our Customer Satisfaction Focus that allows us to build solid business partnerships with our Customers based upon our exceeding service level expectations, continuous two-way feedback and mutual trust. We have built a strong confidence with our Customers that Telair International is a caring, complete and professional business partner.

Telair International......... a company that can serve customers as a virtual extension of themselves in moving cargo with new efficiency, less cost, and enhanced safety.
We're solving the Art of the "one-stop shop" for COMPLETE CARGO COMPETENCE ™